The staff at Pharmaceutical Specialties, Inc.
is dedicated to fulfilling all your healthcare needs. Contact us today with any questions or concerns you may have.
When should I call for a
You should call approximately one week in advance of needing your refill. This
will allow us sufficient to time to work through any issues that may exist
including needing a new prescription from your physician or working through an
What should I do if my dose
If your dose changes, please call us immediately so that we may obtain a new
prescription from your doctor.
What should I do if I have
a problem with my pen?
If you have a problem with your pen (an injection device for GH or other
medicines) please call our pharmacist at 800-818-6486 for assistance. If
necessary, we may have you call the appropriate pen hotline for assistance.
What should I do if I have
a problem with a cartridge or pen?
If you have a problem with a pen or cartridge please call one of our
pharmacists immediately at 800-818-6486. A pharmacist is on call 24 hours a day
to assist you with any problems you may have with your medication.
Do I have to be at home to
receive my medication?
You must be at home or have someone at your home to receive and sign for an
overnight delivery. If you are unable to be at home, we can have your
medication delivered to an alternate address (e.g. a work address, a family
member, a neighbor, etc.)
When can I receive my
Since some medications must be refrigerated, medication can only be sent
overnight for delivery on Tuesday through Friday (overnight deliveries cannot
be received on Mondays as they would be out in transit over the weekend).
Can I order a refill after
Yes, you can leave a message with our answering service with your name and a
phone number where you can be reached on the next business day. Someone will
call you back on the next business day to arrange for delivery of your medication.
How soon can I get a
Please call us to order a refill at least one week before you need the
medication. If we have a current prescription on file, we can have your
medicine delivered promptly. Please call us at 800-818-6486 whenever a special
need situation arises.
What should I do if I left
Medications which require refrigerated storage conditions sometimes allow
excursions at unrefrigerated temperatures. If your medication has been out of
the refrigerator for more than one hour, please return your medication to the
refrigerator immediately and call our pharmacist at 800-818-6486 for further
(formerly eFlowSCF®) Frequently Asked Questions
How long will a new set of batteries last?Be sure that the blue Inspiratory Valve is properly attached to the Aerosol
Chamber to prevent leaks. Check to make sure the Aerosol Chamber and Medication
Reservoir are properly aligned when closing. If they are properly aligned, you
will hear a "click" when you connect the pieces together at the
hinge. You will also hear a "click" when the white tab is firmly
connected to the Aerosol Chamber.
A new set of batteries can be expected to last approximately one month, but it
depends on how many and what medicines are being nebulized. Digital camera
quality batteries will last longer than standard alkaline batteries, and
rechargeable batteries can also be used. If using in the home, we recommend
plugging in to save money on batteries.
How much medication should be left in the Medication Reservoir
at the end of a treatment?
Only a few drops of medication should remain at the end of a treatment. If more
than a few drops remain, clean the stainless steel Aerosol Head. If after
proper cleaning, there are still more than a few drops remaining in the
Medication Reservoir, contact us at 800-818-6486.
How long should each treatment take?
With normal operation and proper cleaning the Trio® (formerly
eFlowSCF®) should deliver a 1ml treatment within 3 minutes. If more than 3
minutes are required to complete your treatment with 1ml (i.e., if a 2.5ml or
3ml volume takes over 10 minutes to nebulize), contact us at 800-818-6486.
When I turn on my Trio®
(formerly eFlowSCF®), nothing happens. There does not seem to
be any power. What is wrong?
If you are using batteries, use the figures in each battery compartment to
verify that the batteries are inserted correctly. If the batteries are
positioned correctly, check to see if the light is blinking on the control unit
signaling low battery power. If it is, replace the batteries or use the AC
If you are using the AC Power Supply, check the adapter connection to be sure
it is firmly connected to the adapter port located underneath the battery
compartment. Be sure that the adapter is plugged into a working wall outlet.
What if no mist is coming out of the Trio® (formerly eFlowSCF®)?
First check to be sure that the Trio® (formerly
eFlowSCF®) has been assembled properly. Next check that there is medication in
the Medication Reservoir. If the Trio® (formerly
eFlowSCF®) is assembled properly and there is medication in the cup, clean the
stainless steel Aerosol Head as described in Section H of the Instructions for
Use. If after cleaning the Aerosol Head the Trio® (formerly
eFlowSCF®) still does not function properly, call us at 800-818-6486.
What if liquid is leaking from the Trio® (formerly eFlowSCF®)
during the treatment?