When should I call for a refill?
You should call approximately one week in advance of needing your refill. This will allow us sufficient to time to work through any issues that may exist including needing a new prescription from your physician or working through an insurance issue.

What should I do if my dose changes?
If your dose changes, please call us immediately so that we may obtain a new prescription from your doctor.

What should I do if I have a problem with my pen?
If you have a problem with your pen (an injection device for GH or other medicines) please call our pharmacist at 800-818-6486 for assistance. If necessary, we may have you call the appropriate pen hotline for assistance.

What should I do if I have a problem with a cartridge or pen?
If you have a problem with a pen or cartridge please call one of our pharmacists immediately at 800-818-6486. A pharmacist is on call 24 hours a day to assist you with any problems you may have with your medication.

Do I have to be at home to receive my medication?
You must be at home or have someone at your home to receive and sign for an overnight delivery. If you are unable to be at home, we can have your medication delivered to an alternate address (e.g. a work address, a family member, a neighbor, etc.)

When can I receive my medication?
Since some medications must be refrigerated, medication can only be sent overnight for delivery on Tuesday through Friday (overnight deliveries cannot be received on Mondays as they would be out in transit over the weekend).

Can I order a refill after business hours?
Yes, you can leave a message with our answering service with your name and a phone number where you can be reached on the next business day. Someone will call you back on the next business day to arrange for delivery of your medication.

How soon can I get a refill?
Please call us to order a refill at least one week before you need the medication. If we have a current prescription on file, we can have your medicine delivered promptly. Please call us at 800-818-6486 whenever a special need situation arises.

What should I do if I left medication unrefrigerated?
Medications which require refrigerated storage conditions sometimes allow excursions at unrefrigerated temperatures. If your medication has been out of the refrigerator for more than one hour, please return your medication to the refrigerator immediately and call our pharmacist at 800-818-6486 for further advice.

Trio® (formerly eFlowSCF®) Frequently Asked Questions

How long will a new set of batteries last?
A new set of batteries can be expected to last approximately one month, but it depends on how many and what medicines are being nebulized. Digital camera quality batteries will last longer than standard alkaline batteries, and rechargeable batteries can also be used. If using in the home, we recommend plugging in to save money on batteries.

How much medication should be left in the Medication Reservoir at the end of a treatment?
Only a few drops of medication should remain at the end of a treatment. If more than a few drops remain, clean the stainless steel Aerosol Head. If after proper cleaning, there are still more than a few drops remaining in the Medication Reservoir, contact us at 800-818-6486.

How long should each treatment take?
With normal operation and proper cleaning the Trio® (formerly eFlowSCF®) should deliver a 1ml treatment within 3 minutes. If more than 3 minutes are required to complete your treatment with 1ml (i.e., if a 2.5ml or 3ml volume takes over 10 minutes to nebulize), contact us at 800-818-6486.

When I turn on my Trio® (formerly eFlowSCF®), nothing happens. There does not seem to be any power. What is wrong?
If you are using batteries, use the figures in each battery compartment to verify that the batteries are inserted correctly. If the batteries are positioned correctly, check to see if the light is blinking on the control unit signaling low battery power. If it is, replace the batteries or use the AC Power Supply.

If you are using the AC Power Supply, check the adapter connection to be sure it is firmly connected to the adapter port located underneath the battery compartment. Be sure that the adapter is plugged into a working wall outlet.

What if no mist is coming out of the Trio® (formerly eFlowSCF®)?
First check to be sure that the Trio® (formerly eFlowSCF®) has been assembled properly. Next check that there is medication in the Medication Reservoir. If the Trio® (formerly eFlowSCF®) is assembled properly and there is medication in the cup, clean the stainless steel Aerosol Head as described in Section H of the Instructions for Use. If after cleaning the Aerosol Head the Trio® (formerly eFlowSCF®) still does not function properly, call us at 800-818-6486.

What if liquid is leaking from the Trio® (formerly eFlowSCF®) during the treatment?